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FAQ & Help

Contact

WHERE IS HUMBLE ORIGINAL FROM?

Humble Original is designed in the Netherlands by a team of skilled individuals we have known for years and built a close relationship with. Together we strive to serve you and the planet in the most responsible way.

WHAT IS THE BEST WAY TO CONTACT HUMBLE ORIGINAL?

The best way to contact us is by email at Info@humbleclothing.com. Please note that we reply to emails from Monday to Friday as quickly as possible.

Payment & Shipping

WHICH PAYPMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay, Google Pay, Bancontact, iDEAL, PayPal and Klarna.

WHERE DO YOU SHIP?

We ship to the following countries: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Porugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States.

CAN I TRACK MY ORDER?

Once your order has been shipped you will receive an email with the tracking number. Don’t worry if it takes a few hours for the number to become valid, that’s totally normal.

TAXES AND DUTIES

Your final order price includes all duties, import costs, and local taxes. No surprises, we promise.

Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

We offer customers 90 days to fall in love with their purchase. If it’s not a match, you will find information on how to process your return at Returns within the Need Help? - section at the bottom of our website.

HOW TO RETURN?

You will find information on how to process your return at Returns within the Need Help? - section at the bottom of our website.

I HAVE RECEIVED A DEFECTIVE ITEM. WHAT SHOULD I DO?

If your order was damaged or defective, please send a photo, your order number, and description to Humbleoriginalclothing@gmail.com so we can help resolve the issue.

ARE RETURNS FREE?

We offer free returns. You will find more information on how to process your return at Returns within the Need Help? - section at the bottom of our website.

HOW LONG DO RETURNS TAKE TO PROCESS?

Once we have received your package and processed your return you will receive an email notification. Your refund will be refunded to the original payment method used when placing the order. Please note it can take up to 14 business days before you can see the transaction on your bank account.

CAN I RETURN AN ITEM THAT I BOUGHT IN PERSON?

Items bought in person must be returned to its original purchase location, not online. You’ll have to check with your retailer for their individual return policies.

CAN I RETURN AN ONLINE PURCHASE AT A FLAGSHIP STORE?

Sorry, what happens online stays online. It’s not possible to get a refund from a store if you purchased an item through our webshop. However, you can make an exchange with any of their in-stock items.

CAN I EXCHANGE AN ITEM THAT I BOUGHT ONLINE?

Unfortunately, we do not offer online exchanges at this time. Instead, we recommend for you to return the unwanted item and place a new order for the replacement.

CAN I RETURN A GIFT?

Sure thing, just remember that the money will go back to the original card used for payment.

Orders

WILL I RECEIVE CONFIRMATION THAT MY ORDER HAS BEEN PLACED?

A confirmation email will be sent to your email within a few minutes of purchase. If you do not receive one, please contact us.

CAN I CANCEL MY ORDER OR MAKE CHANGES?

Unfortunately, all orders are final, and edits or cancellations cannot occur. We strive to process all orders as soon as ordered.

WHY WAS MY ORDER CANCELED?

Very rarely do we have to cancel an order if the stock level was shown incorrectly at the time of purchase. If this happens we’ll email you right away with the update.

Products

THE ITEM I WANT TO PURCHASE IS SOLD OUT, WHAT GIVES?

Sorry about that! We only produce what we think we’ll need to avoid waste and overproduction. Unfortunately, that means that some items temporarily go out of stock, but no biggie, we’re constantly restocking. Remember that you can always sign up to be notified when a product is back in stock by selecting “notify me when available” on each item’s product page.

IS THERE A GUARANTEE PERIOD FOR ALL PURCHASES?

You betcha! We believe in high-quality products that will last a very long time - that’s why we offer a 365 days guarantee.

CAN I PURCHASE PRODUCTS FOR RESALE?

Nope. Our products are for consumers only. Please do not use the site to purchase products for re-sale or export. If we suspect anyone intends to resell our products, we reserve the right to cancel the order.

No Sales or Black Friday

NO SALES OR BLACK FRIDAY

We believe in a future where overconsumption is replaced with a more responsible way of living. In every aspect of how we do business, we strive to be as responsible as possible for the benefit of society and the planet. Sales rely on a business model rooted in overproduction, overconsumption, and hidden corporate margins - that is not what we are about. Instead, we believe in offering high-quality products at a fair price all year round. Clothes that will last for years to come. They are sustainable, colorful, and uncomplicated.

Privacy

WHAT DO YOU DO WITH MY PERSONAL INFORMATION?

By submitting your info, you agree to send it to Humble Original who will process and use it according to our Privacy Policy located at the bottom of our website.

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